Consulting & interim management

As an expert in customer service, I offer analysis, optimisation and project management for your service organisation. I bring strategic vision and operational experience to temporary assignments and process optimisation.

Leadership & change support

I support customer service managers and train teams, especially in times of change. With calmness and experience, I help you combine service excellence and human leadership.                                                                                                                                

Author & storytelling

‘From customer service expert to novelist.’ In my debut novel, ‘Die Ewigkeit eines Augenblicks’ (the eternity of a moment), publication date: February 5th 2026, I combine my life experience with my passion for writing.