My services
No experiments. Just experience. My services are not based on theoretical models, but on over three decades of operational responsibility. I offer pragmatic solutions in customer service management and personal support during change processes. See here what I can do for you specifically.
Consulting & interim management
Immediate relief and sustainable optimisation for your customer service.
Do you have a vacancy at management level, a critical project behind schedule or processes that are not running smoothly? I am available to assist you as an experienced interim manager and project manager. My advantage: I don't need a long induction period. I know the ‘engine room’ and take on responsibility from day one.
My areas of focus:
- Interim management: Bridging vacancies at management level (team to division management). I ensure stability in day-to-day business.
- Process optimisation & analysis: I analyse your customer journey and internal processes. Where are the sticking points? Why are customers complaining? I not only provide the diagnosis, but also implement the optimisation.
- Project management & change: Whether introducing new tools or structural reorganisation, I manage your projects with strategic foresight and take your team along for the journey.
Do you require short-term support or an external analysis?
Coaching & mentoring
Sparring partner for executives in turbulent times.
Leadership in customer service is a high-performance sport. The pressure is high and change cycles are short. As a coach, I support managers and teams who want to not only ‘function’ but also grow. I work on an equal footing – from practitioner to practitioner.
My offer:
- Leadership coaching: For managers who want to reflect on or redefine their role. How do I lead authentically? How do I deal with pressure?
- Support during change processes: When structures change, fears arise. I help you and your team to shape change constructively and transform resistance into energy.
- Mentoring: Benefit from my 30 years of leadership experience. I am available as a trusted advisor for professional and personal decision-making.
Are you looking for a coach who speaks your language?
Author & publications
The novel: ‘Die Ewigkeit eines Augenblicks' (the eternity of a moment) - publication date: February 5th 2026
From customer service expert to novelist. In my debut novel, I explore themes that touch us all: hope, love and self-belief. The fleeting nature of time and the importance of the moment. For me, writing is the logical consequence of years of working with people – it's always about their stories, their motives and their emotions.
Ordering & availability: The book is available in bookshops and online.
- Information about content.
- Ordering process.
- Readings & Events: Current dates.